Part 3 Measuring and understanding your internal processes
1. Capacity utilization rate (CUR) – Are you meeting your potential in terms of amount of work you can carry out, with the resources you have available?
2. Project schedule variance (PSV) – Are your projects reaching completion on time?
3. Project cost variance (PCV) – Are your projects coming in without going over budget?
4. Earned value (EV) metric – Value generated by your company’s ongoing projects.
5. Order fulfillment cycle time (OFCT) – The time that it takes from a customer placing an order, to the product or service being delivered.
6. Delivery in full, on time (DIFOT) rate – Customer orders filled in full, and on time, compared to total number of customer orders.
7. Quality index – Is the quality of your goods or services as high as your customers are expecting?
8. Process downtime level – How much time is wasted due to downtime, technical breakdown or staff sickness.