Doug and Polly White set out to answer the question: What do accountable employees do differently?
They argue that it comes down to acknowledging mistakes and making the effort to correct the situation and fix those mistakes.
Key Steps to Creating a Culture of Accountability
They also describe what it means to develop a culture of accountability, explaining the 5 steps that any leader can take to develop such a culture. These steps are:
- Hire people who will take responsibility
- Set clear and measurable goals/expectations
- Delegate authority
- Measure and review results
- Address deficiencies.
Follow this link to read their article Build a Culture of Accountability on Entrepreneur.com.